Camera Kings Complaint

Camera Kings Complaint

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DO NOT BUY FROM THEM


This is the first time in my life that I have written a review because quite honestly, most of the businesses I have frequented online are well known and reputable so there is never a problem. This is absolutely NOT the case with Camera Kings . I ordered a Sony DSLR Alpha 500 camera with both 55mm and 200mm lenses. Ordering process online was smooth and I received an email confirming the order. Next day, I receive a call and an email that I need to contact Camera Kings customer service so that they can confirm my order. I also thought this was impressive. Everything went down from there. The phone call turned out to be nothing more than an upsell opportunity although the gentleman I spoke with was not pushy at all nor would I have given in regardless. Upsells are common everywhere regarding electronics so this was no surprise. However, I was told the order would be processed and shipped immediately and that I could expect a shipping confirmation email with tracking by the next day. Next day, nothing. I gave it the benefit of the doubt. Next day, nothing. Then another day, nothing. (BTW, customer service is only open from 10 AM - 5 PM M -F; not real common for large companies that take customer service as a pride) I called customer service, they said the same thing the first guy did. Finally, I did some more research on this company. THIS IS THE MOST IMPORTANT THING OF THIS REVIEW AND THE REASON I CANCELED MY ORDER!! I was very suspicious about the runaround I felt I was getting and about the delay in shipping something they advertised would take 1 - 2 days to ship. When I went to Sony's website directly, they listed their authorized online retailers. CAMERA KINGS IS NOT ONE OF THEM!! This simply means that if your Sony product breaks (or any other product since Camera Kings is not an authorized retailer for anyone that I could find), your only recourse is with Camera King themselves. If they do not honor the product, the manufacturer will not. Based on how Camera Kings treated me the first 5 days, based on the fact that you do not get a manufacturers warranty with Camera Kings, I suggest you take your business somewhere else. Yes, I paid $50 extra but a warranty is absolutely worth that. You do not want to take a chance on these guys especially considering other reviews state that they send out used products as well. The entire order with Camera Kings was $710 and I ended up paying $760 with B & H; well worth it. Not to mention the other reviews that state Camera Kings charges insurance and handling charges (but free shipping!) which I cannot attest to since my order never fully processed but if that is the case, you may not even be saving any money. Point being, DO NOT BUY from Camera Kings.


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Comments


margaretn3 says: (7 years ago)
 0
STAY AWAY FROM CAMERA KINGS! They did not deliver the product when promised. I needed a replacement camera to take a class that I had already paid for. I ordered from them because they were the most economical for the Nikon D5000 body. The camera was promised on a Wed. On Thursday they said they overnighted it to get there Fri. Needless to say, I had no camera to take my class and could not get through to a sales rep. BAD customer service, horrible follow up. So I ate the class fee in addition to being charged by Camera Kings for items I did not need or want.




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